Organiser Agreement

Last updated: 16 February 2026

1. Introduction

This Organiser Agreement ("Agreement") is between you ("Organiser", "you") and urnextevent.com ("Platform", "we", "us"). By creating an organiser account and listing events on urnextevent.com, you agree to be bound by the terms set out below. This Agreement governs the relationship between you and the Platform for the sale of event tickets.

2. How It Works

You list your events on our platform and set your own ticket prices. Buyers purchase tickets through our website. All payments are processed by Stripe and received into the Platform's Stripe account. After your event has taken place, we transfer the ticket revenue (minus fees) to you.

3. Fees

The following fees apply to all ticket sales:

Service fee: A flat fee of £2.00 per ticket is charged to the buyer on top of your ticket price. This fee is retained by urnextevent.com.
Stripe processing fees: Stripe charges approximately 1.4% + 20p per transaction for UK cards. These fees are deducted from the total payment amount before your payout is calculated.
Your payout: You receive the full ticket price you set, minus Stripe's processing fees. The £2 service fee is separate and does not reduce your ticket price.

Example: You set a ticket price of £20. The buyer pays £22 (£20 + £2 service fee). Stripe takes approximately £0.51 in processing fees (1.4% of £22 + 20p). You receive approximately £19.49. We retain the £2 service fee.

4. Payment Terms

Payouts are made after your event has taken place:

Payouts are processed within 7 working days after the event date.
Payment will be made to the bank account details you provide to us.
You are responsible for providing accurate and up-to-date bank details.
We reserve the right to withhold payment if there are unresolved disputes, chargebacks, or suspected fraud.

5. Refunds

Refund policies for your events are your responsibility. You must clearly communicate your refund policy to buyers.
If a buyer requests a refund, we will consult with you before processing it.
If you approve a refund, the refund amount (including the £2 service fee) will be deducted from your payout.
The Platform reserves the right to issue refunds to protect buyers in cases of fraud, misrepresentation, or failure to deliver the event as described.

6. Event Cancellation

If you cancel your event, full refunds (including the service fee) will be issued to all ticket holders.
You must notify us as soon as possible if you intend to cancel an event.
No payout will be made for cancelled events. If a payout has already been made, you agree to return the full amount within 14 days.

7. Chargebacks

A chargeback occurs when a buyer disputes a payment with their bank. If a chargeback is raised against a ticket sale for your event, you are liable for the chargeback amount plus any fees charged by Stripe (currently £15 per chargeback). This amount will be deducted from your payout or invoiced to you separately.

8. Your Obligations

As an event organiser on our platform, you agree to:

Provide accurate and truthful information about your events
Deliver the event as described on the platform
Honour all tickets sold through urnextevent.com
Comply with all applicable UK laws and regulations, including licensing, health and safety, and insurance
Maintain appropriate public liability insurance for your events
Respond promptly to buyer enquiries and complaints
Not use the platform for any unlawful, fraudulent, or misleading purpose
Keep your account credentials secure and not share them with unauthorised persons

9. Our Obligations

We will:

Provide a functioning platform for listing events and selling tickets
Process payments securely via Stripe
Transfer your payout within 7 working days of the event date
Provide access to sales data, guest lists, and check-in tools
Notify you of any refund requests or chargebacks

10. Liability

urnextevent.com is a ticketing platform. We are not the organiser, promoter, or host of any event listed on the platform. We are not responsible for the event itself, including but not limited to:

The quality, safety, or legality of the event
Any injury, loss, or damage arising from attendance at the event
The accuracy of event information provided by the organiser
Any dispute between the organiser and attendees

You agree to indemnify and hold harmless urnextevent.com from any claims, losses, or liabilities arising from your events.

11. Data & Privacy

Buyer data (names and email addresses) collected through ticket purchases is shared with you solely for the purpose of event management, check-in, and communication related to the event. You must not use this data for any other purpose, sell it, or share it with third parties. You must comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

12. Account Termination

You may request deletion of your account at any time through the organiser dashboard.
We may suspend or terminate your account if you breach this Agreement, engage in fraudulent activity, or fail to deliver events as described.
Outstanding payouts will be processed for completed events. Payouts may be withheld if there are unresolved disputes.

13. Changes to This Agreement

We may update this Agreement from time to time. We will notify you of material changes by email at least 14 days before they take effect. Your continued use of the platform after changes take effect constitutes acceptance of the updated Agreement.

14. Governing Law

This Agreement is governed by the laws of England and Wales. Any disputes arising from this Agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact

If you have any questions about this Agreement, please contact us at:

Email: admin@urnextevent.com