urnextevent.com

Organiser Agreement

Last updated: 6 October 2026

1. Introduction

This Organiser Agreement ("Agreement") is between you ("Organiser", "you") and urnextevent.com ("Platform", "we", "us"). By creating an organiser account and listing events on urnextevent.com, you agree to be bound by the terms set out below. This Agreement governs the relationship between you and the Platform for the sale of event tickets.

2. How It Works

You list your events on our platform and set your own ticket prices. Buyers purchase tickets through our website. Payments are processed by Stripe Connect: the ticket price is paid into your connected Stripe account as soon as the buyer's payment succeeds, and the flat admin fee is paid to the Platform. Stripe then pays the ticket money from your Stripe balance to your bank on Stripe's usual payout schedule.

3. Fees

The following fees apply to all ticket sales:

  • Service fee: A flat fee of £2.00 per ticket is charged to the buyer on top of your ticket price. This fee is paid to urnextevent.com at the time of purchase and is not taken from your ticket price.
  • Your ticket price: The ticket price you set is transferred to your connected Stripe account as soon as the buyer pays.
  • Stripe: Card processing is handled by Stripe. Stripe pays your Stripe balance out to your bank on the payout schedule of your Stripe account.

Example: You set a ticket price of £20. The buyer pays £22 (£20 + £2 service fee). £20 is paid into your Stripe account immediately. We retain the £2 admin fee.

4. Payment Terms

Ticket revenue is paid to you when the buyer pays, not after the event:

  • You must connect a Stripe account from the organiser dashboard to receive paid ticket sales.
  • As soon as a buyer's payment succeeds, the ticket price is transferred to your Stripe account. The £2 admin fee is paid to the Platform.
  • Stripe then pays your Stripe balance out to your bank on Stripe's usual payout schedule for your account.
  • You are responsible for keeping your Stripe account in good standing and completing any verification Stripe requires.
  • We reserve the right to reverse transfers, withhold funds, or recover amounts if there are unresolved disputes, chargebacks, refunds, or suspected fraud.

5. Event Cancellations, Postponements & Refund Obligations

5.1 Service Execution & Platform Fees

The UrNextEvent platform fee (e.g., £2 flat admin fee per ticket) is charged for digital ticket creation, access control infrastructure, and payment routing provided at the point of sale. This software service is fully executed and rendered by UrNextEvent at the exact moment of transaction completion. Consequently, UrNextEvent platform fees are earned upon purchase and remain strictly non-refundable to the Organiser under any circumstances, including event cancellation, postponement, or force majeure.

5.2 Organiser Responsibility for Consumer Refunds

If an event is cancelled, postponed, rescheduled, relocated, or materially altered, the Organiser is solely responsible for fulfilling all consumer refund obligations in compliance with UK Consumer Law (including the Consumer Rights Act 2015 and CMA guidelines). Ticket buyers are legally entitled to a 100% refund of the total purchase price paid (inclusive of face value and booking fees).

5.3 Funding Refunds via Stripe

All attendee refunds shall be funded entirely by the Organiser and processed directly through the Organiser's connected Stripe account. Because UrNextEvent retains its earned platform fee, the complete refund amount returned to the buyer (face value + £2 fee) will be debited directly from the Organiser's Stripe balance or connected bank account.

5.4 Stripe Account Shortfalls & Repayment

The Organiser agrees to maintain a sufficient balance in their connected Stripe account to satisfy potential attendee refunds, dispute fees, and payment processor charges. If the Organiser's Stripe account contains insufficient funds to process cancellation refunds, the Organiser explicitly agrees to:

  • (a) Immediately top up or deposit sufficient funds into their connected Stripe account upon notice; and
  • (b) Indemnify and reimburse UrNextEvent in full within fourteen (14) calendar days of written demand for any refund shortfalls, chargebacks, or administrative costs incurred by UrNextEvent as a result of the cancellation.

5.5 Platform Limitation of Liability

UrNextEvent operates strictly as a third-party ticketing technology provider and assumes zero operational, financial, or legal liability for the performance, management, safety, or execution of any listed event. UrNextEvent shall not be held liable to Organisers, venues, or attendees for artist non-appearance, licensing failures, venue closures, or event cancellations.

6. Chargebacks

A chargeback occurs when a buyer disputes a payment with their bank. If a chargeback is raised against a ticket sale for your event, you are liable for the chargeback amount plus any fees charged by Stripe (currently £15 per chargeback). This amount will be taken from your Stripe balance or invoiced to you if the balance is insufficient.

7. Your Obligations

As an event organiser on our platform, you agree to:

  • Provide accurate and truthful information about your events
  • Deliver the event as described on the platform
  • Honour all tickets sold through urnextevent.com
  • Comply with all applicable UK laws and regulations, including licensing, health and safety, and insurance
  • Maintain appropriate public liability insurance for your events
  • Respond promptly to buyer enquiries and complaints
  • Not use the platform for any unlawful, fraudulent, or misleading purpose
  • Keep your account credentials secure and not share them with unauthorised persons

8. Our Obligations

We will:

  • Provide a functioning platform for listing events and selling tickets
  • Process payments securely via Stripe Connect so the ticket price is paid to you when the buyer pays and the admin fee is paid to us
  • Provide access to sales data, guest lists, and check-in tools
  • Notify you of any refund requests or chargebacks

9. Liability

urnextevent.com is a ticketing platform. We are not the organiser, promoter, or host of any event listed on the platform. We are not responsible for the event itself, including but not limited to:

  • The quality, safety, or legality of the event
  • Any injury, loss, or damage arising from attendance at the event
  • The accuracy of event information provided by the organiser
  • Any dispute between the organiser and attendees

You agree to indemnify and hold harmless urnextevent.com from any claims, losses, or liabilities arising from your events.

10. Data & Privacy

Buyer data (names and email addresses) collected through ticket purchases is shared with you solely for the purpose of event management, check-in, and communication related to the event. You must not use this data for any other purpose, sell it, or share it with third parties. You must comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

11. Account Termination

  • You may request deletion of your account at any time through the organiser dashboard.
  • We may suspend or terminate your account if you breach this Agreement, engage in fraudulent activity, or fail to deliver events as described.
  • Funds already paid to your Stripe account remain subject to refunds, chargebacks, and disputes. Outstanding amounts owed to ticket holders or to the Platform remain due.

12. Changes to This Agreement

We may update this Agreement from time to time. We will notify you of material changes by email at least 14 days before they take effect. Your continued use of the platform after changes take effect constitutes acceptance of the updated Agreement.

13. Governing Law

This Agreement is governed by the laws of England and Wales. Any disputes arising from this Agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact

If you have any questions about this Agreement, please contact us at:

Email: admin@urnextevent.com