Issue a refund from the dashboard when you need to. The ticket can go back on sale, and waitlist subscribers can be first in line.
Pro · From £3 per ticket
A refund is not a dead end. Put the ticket back on sale so the night can still fill. Combine with the waitlist so demand is already waiting.
Payments run through Stripe. Refunds follow the same rails — card data never sits on UrNextEvent servers.